Tugel Help
Player controls, captions, playlists, Moments and more.
Profile, privacy, security and your data.
Benefits, family sharing, downloads and billing.
Create an account and your first channel
One Tugel account gives you a channel, playlists, subscriptions and access to Tugel Studio and more.
Getting started
Player controls and keyboard shortcuts
Change speed and quality, use theater mode and picture-in-picture, and control everything from the keyboard.
Watching
Manage your profile, notifications and playback settings
Everything you can change in Settings, and where to find it.
Your account
Keep your account secure and review where you’re signed in
Use a strong password, sign out devices you don’t recognize — and what to expect from 2-Step Verification, which is coming soon.
Your account
Kids profiles, Kids Mode and the parent PIN
Give a child a safe profile, lock it with a PIN, and how to get out if the PIN is forgotten.
Your account
Upload a video
Supported formats, what happens while your video processes, and the details worth filling in.
Creating & Tugel Studio
Partner Program: eligibility and how to apply
Share ad revenue, and unlock memberships and fan funding for your channel.
Monetization
What’s included in Tugel Premium
Ad-free videos, background play and downloads in one membership.
Tugel Premium
Download videos to watch offline
Tugel Premium members can save videos in their browser and watch them without a connection.
Tugel Premium
Fix video playback problems
Videos buffering, stuck loading, blurry or without sound? Try these steps.
Troubleshooting